Return Policy
1- Stockoz.com.au will not accept a return product OR exchange product where you have changed your mind.
2 -We offer a 7-day return policy. Returns will only be accepted if you have received an incorrect or damaged item.
3- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
4- To start a return, you will need to contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5- If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
6- You may be provided with a product return or refund when the returned product is received, and it complies with the requirements of clause 5.
7- Note: Return postage fees are payable by the customer. Change of mind returns will not be accepted.
8. Return Address: 14 Manoora Avenue, clyde north, VIC 3978
Damages and Issues
1- Please contact us immediately if receive the item is damaged or if you receive the wrong item to ensure we can evaluate the issue and correct it.
2- If you do not report any problems about your items within 7 days of your parcel being delivered, we assume you received it, without damage and it is in working order.
3- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Refunds
1- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days.
2- Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us.