Last updated: September 2025
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1. Privacy Statement
1. We are committed to protecting your privacy and ensuring your personal information is collected, stored, used and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. This Privacy Policy explains:
   a. What personal information we collect, and how and why we collect it.
   b. How we use and disclose your personal information.
   c. How you can access, correct and delete your information.
   d. How you can complain if you believe we have breached your privacy.
   e. How we secure your personal information.
   f. Whether your information is likely to be transferred or stored outside Australia.
3. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form.
4. If you provide personal information about another person, you must ensure that you have their consent to do so.
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2. Collection of Personal Information
1. We collect personal information in order to carry out our business as an online retailer, including a marketplace for third party sellers. The purposes include, but are not limited to:
   o Processing and fulfilling orders (sales, delivery, invoicing, payment)
   o Managing customer service, inquiries, feedback and complaints
   o Personalising your experience on our site and improving our services and product offerings
   o Marketing, promotions, analytics, data insights, direct marketing (where permitted)
   o Maintaining records, such as billing, delivery, and customer history
   o Recruitment (if you apply for roles with us)
2. Types of personal information collected may include:
   o Name
   o Contact details (email, phone, home/delivery address, billing address)
   o Payment information (credit card, bank account etc.), though sensitive data is handled securely
   o Order history, browsing history, wishlist etc.
   o Device information (browser, IP address, geolocation etc.)
   o Any other information you provide directly (e.g. when registering, subscribing, contacting us)
3. We may also collect non personal information or de identified/aggregated information (e.g. analytics data) about how you use our platform.
4. Where possible, we collect information directly from you. Sometimes we may receive information from third parties (e.g. payment gateways, marketplace sellers, service providers) or related companies.
5. We may collect sensitive information only when necessary and with your explicit consent (e.g. data protected under the Privacy Act, though our business typically does not require this).
6. Use of cookies, tags, pixels and similar technologies:
   o We use them to support operations (such as remembering your preferences), analytics, marketing and remarketing.
   o You may manage or disable cookies via your browser settings, though some functionality may be limited if cookies are disabled.
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3. Use and Disclosure of Personal Information
1. We use your personal information primarily for the purposes for which it was collected. We may also use the information for secondary purposes that are reasonably related, or where you would reasonably expect us to do so.
2. We will not disclose your personal information unless:
   o You have consented; or
   o It is for the purpose for which it was collected; or
   o It is required or authorised by law; or
   o It is to entities that help us deliver products or services (e.g. delivery companies, payment processors, marketing service providers, IT service providers).
3. If personal information is disclosed to third parties, we will take reasonable steps to ensure they handle it according to privacy and data protection standards.
4. Cross border transfers: If we transfer personal information outside Australia (e.g. to service providers overseas), we will ensure appropriate protections are in place. We will inform you of the countries involved.
5. Direct Marketing:
   o If you opt in (or it is otherwise permitted under law), we may send you marketing communications (email, SMS etc.) about our products, services or promotions.
   o You can opt out of direct marketing at any time via links in communications or by contacting us.
6. In case of major corporate changes (sale, merger, acquisition), your personal information may be transferred. We will ensure the new entity is bound by privacy obligations.
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4. Security of Personal Information
1. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
2. We store your information in secure systems. Payment card data is handled via secure payment gateways; we do not store full unencrypted payment card numbers ourselves.
3. When personal information is no longer needed, we securely delete or destroy it, or anonymise it, unless we are required by law to retain it.
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5. Access, Correction and Deletion of Personal Information
1. You have the right to access any personal information we hold about you. To make a request, contact us via [email address]. We may ask you to verify your identity.
2. If you believe any information is incorrect, incomplete or out of date, please contact us and provide evidence. We will take reasonable steps to correct it.
3. If you wish for us to delete your personal information, we will do so, except in cases where we are required to retain it by law, regulation, or for the fulfilment of a contract (e.g. warranty, refunds, transaction records etc.).
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6. Notifiable Data Breaches
1. Under the Privacy Act, we are subject to the Notifiable Data Breaches (NDB) scheme. If there is a data breach that is likely to result in serious harm to any individual, we will notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the law.

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7. Complaints
1. If you believe that we have breached the APPs or handled your personal information improperly, you may contact us at:
Email: info@stockoz.com.au
2. We will respond to your complaint within a reasonable time, investigate all facts, and attempt to resolve the issue.
3. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) and lodge a privacy complaint.
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8. Changes to This Policy
We may update this policy from time to time. The latest version is published at [stockoz.com.au/privacy] (or wherever the policy lives). We will note the “last updated” date at the top.